Terms and conditions of service

Terms and Conditions

Welcome to the EXOTIME website. These terms and conditions govern the use of our website and our products and services. Please read them carefully before using our website or purchasing our products. By using our website or purchasing our products, you agree to be bound by these terms and conditions.

  1. Who We Are: EXOTIME is located at Via San Francesco, 35/a, 20005 Pogliano Milanese (MI), Italy. We are the data controller for the personal data you provide us through our website or our products.
  2. What We Offer: On our website, you can find information about our watches, collections, and promotions. You can also purchase our watches online, choosing from available models and customizing them with your preferred options. We also offer the possibility to request a custom watch by sending us your specifications and receiving a quote from us.
  3. How to Purchase: To purchase our watches online, you must follow these steps:
  • Choose the model you like from those available on our website and click "Buy Now."
  • Select the customization options you desire.
  • Enter your shipping and billing details, choose a payment method from the accepted options, and confirm your order.
  • You will receive a confirmation email with a summary of your order and a tracking number to follow the shipment.
  • You will receive your watch within the time indicated on our website, barring unforeseen events or force majeure.

User Rights and Duties

By using our website or purchasing our products, you agree to:

  • Provide truthful, complete, and up-to-date information.
  • Respect the intellectual and industrial property rights related to our website, products, and brand.
  • Not use our website or products for illegal, unlawful, fraudulent purposes, or purposes contrary to these terms and conditions.
  • Not damage, alter, disrupt, or compromise the operation, security, or integrity of our website or products.
  • Not introduce or spread viruses, malware, spyware, or other harmful elements on our website or products.
  • Not access, use, or manipulate the personal data of other users or third parties without their consent.
  • Not send or transmit advertising, promotional material, spam, or offensive, violent, discriminatory content, or content contrary to public morals or order.

By using our website or purchasing our products, you have the right to:

  • Receive clear, truthful, and complete information about our website, products, and services.
  • Receive the products you ordered in the conditions and times indicated on our website or the quote.
  • Exercise your right of withdrawal, warranty, and complaint as provided by law and these terms and conditions.
  • Protect your personal data as provided by our privacy policy and applicable law.

EXOTIME's Rights and Duties:

EXOTIME agrees to:

  • Provide clear, truthful, and complete information on its website, products, and services.
  • Ship the ordered products in the conditions and times indicated on its website or the quote.
  • Respect the user's right of withdrawal, warranty, and complaint as provided by law and these terms and conditions.
  • Protect the users' personal data as provided by its privacy policy and applicable law.
  • Resolve any disputes with users amicably and cooperatively.

EXOTIME has the right to:

  • Modify or update its website, products, and services at any time, without notice, for technical, legal, or commercial reasons.
  • Suspend or terminate access to its website or the provision of its products or services at any time, without notice, for security reasons, maintenance, force majeure, or other causes beyond its control.
  • Refuse or cancel user orders that do not comply with these terms and conditions, provide false, incomplete, or inaccurate information, do not pay the due price, or behave improperly or fraudulently.
  • Claim damages caused by users who violate these terms and conditions or the intellectual and industrial property rights related to its website, products, and brand.
  1. Prices and Payments

The prices of our products are expressed in euros and include VAT and shipping costs, unless otherwise indicated. Prices are valid at the time of the order and may be subject to change without notice. The final price to be paid will be the one indicated in the order summary or the quote.

Payment must be made at the time of the order or acceptance of the quote. If payment is not received within the indicated term, the order or quote will be canceled, and the product will be put back on sale.

  1. Shipping and Deliveries

We ship our products throughout Italy via express courier. The shipping time varies depending on product availability, destination, and time of year. Given the meticulous craftsmanship required for producing the watches, delivery times are variable and indicated on the website.

Delivery is deemed completed when the product is made available to the user at the address indicated in the order or quote.

If the courier is unable to deliver the product within three attempts, it will return it to our warehouse, and we will contact you to arrange a new delivery. In this case, we may charge you additional shipping costs.

We ask you to check the product at the time of delivery and report any damage or anomalies to the courier. If you do not, you may lose the right of withdrawal, warranty, or complaint.

  1. Right of Withdrawal

You have the right to withdraw from the contract within 14 days of receiving the product, without having to specify the reason. To exercise the right of withdrawal, you must send us a written communication to the email address info@exotime.it, indicating the order or quote number, the product you want to return, and your contact details.

We will send you an email with the return shipping label and instructions on how and where to ship the product. You must ship the product within 14 days of the withdrawal communication, at your expense and responsibility. The product must be returned in the same condition as you received it, unused and in the original packaging. You must also attach the receipt or proof of purchase.

We will receive the product and check it to ensure it meets the return conditions. If the return is accepted, we will refund the amount paid, excluding shipping costs, within 14 days of receiving the product, using the same payment method you used for the order or quote.

The right of withdrawal does not apply to custom products (such as special orders or personalized items), unless they are defective, damaged, or incorrect.

  1. Warranty and Complaints All our products are covered by a 24-month legal warranty of conformity, as provided by the Consumer Code. The warranty applies only to conformity defects existing at the time of product delivery and manifesting within 24 months of delivery. The warranty does not apply to defects caused by improper, negligent, or abusive use of the product, unauthorized maintenance or repair, normal wear and tear, or other causes beyond our control.

To avail yourself of the warranty, you must report the conformity defect within two months of its discovery by sending us a written communication to the email address info@exotime.it, indicating the order or quote number, the defective product, and your contact details. We will send you an email with the warranty shipping label and instructions on how and where to ship the product. You must ship the product within 14 days of the defect communication, at our expense and responsibility. The product must be returned in the original packaging. You must also attach the receipt or proof of purchase.

We will receive the product and check it to verify the conformity defect. If the defect is confirmed, we will offer you one of the following solutions of your choice:

  • The free repair of the product, if possible, within a reasonable time.
  • The free replacement of the product with an identical or equivalent one, if available, within a reasonable time.
  • The termination of the contract and a full refund of the price paid, if repair or replacement is not possible, excessively burdensome, or delayed.

We will inform you of the chosen solution and the expected implementation times. We will ship the repaired or replaced product to you or credit the reduced or refunded price using the same payment method you used for the order or quote.

For any complaints regarding our website, products, or services, you can contact us at the email address info@exotime.it, indicating the reason for the complaint and your contact details.

  1. Liability EXOTIME is not liable for direct or indirect damages of any kind arising from the use or inability to use its website, products, or services, except in cases of willful misconduct or gross negligence on its part.

EXOTIME is not liable for delays or non-delivery of products due to force majeure, such as strikes, natural disasters, wars, terrorist acts, customs blocks, government measures, or other causes beyond its control.

EXOTIME is not responsible for the content, products, or services offered by third-party websites linked to its website through links, banners, or other means. Accessing and using these websites is at your sole risk and responsibility.

  1. Governing Law and Jurisdiction These terms and conditions are governed by Italian law. For any disputes relating to these terms and conditions, our website, products, or services, the competent court is Milan.
  2. Contact For any questions, requests, or suggestions regarding these terms and conditions, our website, products, or services, you can contact us at the email address info@exotime.it.