Privacy Policy

Privacy Policy

Your privacy is important to us. In this policy, we explain how we collect, use, and protect your personal data when you visit our website or purchase our products. Please read it carefully before using our website or purchasing our products. By using our website or purchasing our products, you agree to the processing of your personal data according to this policy.

1. Who we are: EXOTIME is located at Via San Francesco, 35/a, 20005 Pogliano Milanese (MI), Italy. EXOTIME is the data controller of the personal data you provide to us through our website or our products.
2. What data we collect and why: We collect your personal data for the following purposes:

• To manage your order or quote, ship the product you purchased, issue the invoice, respond to your requests or complaints, perform the sales contract, or pre-contractual measures. The data we collect for this purpose are: name, surname, address, email, phone number, payment data, billing data, shipping data, purchased product, paid price, order or quote date, order or quote number, any notes or specifications. Providing this data is mandatory to perform the sales contract or pre-contractual measures. If you do not provide this data, we will not be able to process your order or quote.
• To send you promotional communications, offers, news, surveys, event invitations, or other marketing initiatives, with your consent. The data we collect for this purpose are: name, surname, email, purchased product, order or quote date, order or quote number, any preferences or interests. Providing this data is optional and does not affect the execution of the sales contract or pre-contractual measures. You can withdraw your consent at any time by following the instructions in each communication we send you or by contacting us at info@exotime.it.
• To analyze your behavior on our website, your consumption habits, tastes, and preferences, to create a user profile and offer you personalized products and services, with your consent. The data we collect for this purpose are: name, surname, email, purchased product, order or quote date, order or quote number, any preferences or interests, browsing data, geolocation data, social media data. Providing this data is optional and does not affect the execution of the sales contract or pre-contractual measures. You can withdraw your consent at any time by following the instructions in each communication we send you or by contacting us at info@exotime.it.

1. How we process your data: We process your personal data lawfully, fairly, and transparently, in compliance with the principles and regulations of EU Regulation 2016/679 (GDPR) and national data protection laws. We process your personal data using manual and electronic means, adopting appropriate technical and organizational measures to ensure the security, confidentiality, integrity, and availability of your data. We retain your personal data for the time necessary to achieve the purposes for which they were collected or to comply with legal obligations. Specifically, we retain your personal data for the following periods:

• For managing your order or quote: 10 years from the end of the contractual relationship, for tax and accounting purposes.
• For promotional communications: 24 months from consent or until consent is withdrawn.
• For profiling: 12 months from consent or until consent is withdrawn.

1. With whom we share your data: We share your personal data with the following recipients or categories of recipients, only for the purposes indicated and within the limits imposed by law:

• Technical, logistics, payment, shipping, marketing, analysis, consulting service providers who assist us in managing our website, products, and services. These parties act as our data processors and are required to comply with our instructions and data protection regulations.
• Public authorities, public bodies, regulatory or supervisory bodies, which request your personal data to comply with legal obligations or exercise their powers. These parties act as independent data controllers and are required to comply with data protection regulations.
• Third-party buyers, in case of transfer or assignment of our brand, website, products, or services, or part of them. These parties act as independent data controllers and are required to comply with data protection regulations.

We do not sell your personal data to anyone and do not transfer it to third countries or international organizations outside the European Union unless it is necessary to execute the sales contract or pre-contractual measures and adequate data protection measures are guaranteed.

1. Your rights: You have the following rights concerning your personal data, which you can exercise at any time by contacting us at info@exotime.it:

• Right of access: You can ask us to confirm whether we are processing your personal data and, if so, to access your data and information about their processing.
• Right of rectification: You can ask us to correct or complete your personal data if it is inaccurate or incomplete.
• Right of erasure: You can ask us to delete your personal data if it is no longer necessary for the purposes for which it was collected, if you have withdrawn your consent, if you have objected to the processing, if the processing is unlawful, or if there is a legal obligation to delete it.
• Right of restriction: You can ask us to restrict the processing of your personal data if you contest its accuracy, if the processing is unlawful, if you have objected to the processing, if you have requested the deletion or if you need your data for the establishment, exercise, or defense of a legal claim.
• Right to data portability: You can ask us to receive your personal data in a structured, commonly used, and machine-readable format.